Delivery Information
Delivery information for ordered products:
Deliveries of ordered products are made by courier. The average delivery time of a product is 48 hours, but it may vary by product, and is displayed on the product page, on the order completion page, and on the order confirmation email or phone.
For all product categories, the maximum delivery time is 30 days from the date of the order confirmation.
There is an interval of 12-24 hours between the registration of the order and its takeover by the courier. Any additional delay will be communicated to the customer and a new delivery term will be agreed which will not exceed the maximum period specified above.
If the ordered products are unavailable or if the price or some features of the ordered products have undergone changes subsequent to order confirmation, an acob à porter operator will inform the customer about unavailability and the paid sums will be reimbursed within 14 days. The customer may accept price changes or product characteristics by modifying the initial order, and acob à porter will deliver the modified order.
For products that are not in stock or can no longer be ordered from the vendor, the customer agrees that the acob à porter will deliver a product with qualities and price equivalent to those requested.
If the customer places an order containing products from different suppliers or one of the products is not in stock at the time of shipment, they will be considered as different packages and will be highlighted as such on the order page. They have different delivery times and the shipping charge applies to each individual parcel.
In the case of personal-paid orders, paid online, it is necessary that the person who will take over the parcel presents at the point of lifting an identity document of the person who recorded the order.
Careful! In the Black Friday period, delivery time for orders may be longer than 24-48 hours, but it will not exceed the legal delivery time of up to 30 days from the date of order confirmation.
If the customer is unable to receive the order personally, the order will be left to the specified address only to a person older than 18 years.
The customer will be contacted by the courier in advance to obtain confirmation of his presence at the address and within the selected time interval on the site.
The customer undertakes to be present at the indicated delivery address, following the details of the courier. The delivery is considered to be performed by acob à porter at the time of handing over the products ordered to the customer at his address.
The customer also undertakes to sign the delivery note (AWB) presented by the courier to the delivery of the ordered products, to which is attached the fiscal invoice containing all information about the delivered products (product name, quantity, price). Also, the customer will check the status of the package presented by the courier, any deterioration or destruction being recorded through the minutes. By signing the delivery note, the customer acknowledges receipt of the ordered products in good condition.
Deliveries of ordered products are made by courier. The average delivery time of a product is 48 hours, but it may vary by product, and is displayed on the product page, on the order completion page, and on the order confirmation email or phone.
For all product categories, the maximum delivery time is 30 days from the date of the order confirmation.
There is an interval of 12-24 hours between the registration of the order and its takeover by the courier. Any additional delay will be communicated to the customer and a new delivery term will be agreed which will not exceed the maximum period specified above.
If the ordered products are unavailable or if the price or some features of the ordered products have undergone changes subsequent to order confirmation, an acob à porter operator will inform the customer about unavailability and the paid sums will be reimbursed within 14 days. The customer may accept price changes or product characteristics by modifying the initial order, and acob à porter will deliver the modified order.
For products that are not in stock or can no longer be ordered from the vendor, the customer agrees that the acob à porter will deliver a product with qualities and price equivalent to those requested.
If the customer places an order containing products from different suppliers or one of the products is not in stock at the time of shipment, they will be considered as different packages and will be highlighted as such on the order page. They have different delivery times and the shipping charge applies to each individual parcel.
In the case of personal-paid orders, paid online, it is necessary that the person who will take over the parcel presents at the point of lifting an identity document of the person who recorded the order.
Careful! In the Black Friday period, delivery time for orders may be longer than 24-48 hours, but it will not exceed the legal delivery time of up to 30 days from the date of order confirmation.
If the customer is unable to receive the order personally, the order will be left to the specified address only to a person older than 18 years.
The customer will be contacted by the courier in advance to obtain confirmation of his presence at the address and within the selected time interval on the site.
The customer undertakes to be present at the indicated delivery address, following the details of the courier. The delivery is considered to be performed by acob à porter at the time of handing over the products ordered to the customer at his address.
The customer also undertakes to sign the delivery note (AWB) presented by the courier to the delivery of the ordered products, to which is attached the fiscal invoice containing all information about the delivered products (product name, quantity, price). Also, the customer will check the status of the package presented by the courier, any deterioration or destruction being recorded through the minutes. By signing the delivery note, the customer acknowledges receipt of the ordered products in good condition.
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